Customer support inbox
unified inbox for live chat, email, social DMs
// official site: chatwoot.com ↗
PRODUCTIVITY · PRO TIER
Chatwootpro
Chatwoot is a customer engagement platform — combines live chat widget, email support inbox, social media DMs (Facebook, Twitter, WhatsApp, Telegram, Instagram), team collaboration, automation. The OSS alternative to Intercom and Zendesk, with self-hosting first-class.
// What it is
A closer look.
Chatwoot is a customer engagement platform — combines live chat widget, email support inbox, social media DMs (Facebook, Twitter, WhatsApp, Telegram, Instagram), team collaboration, automation. The OSS alternative to Intercom and Zendesk, with self-hosting first-class.
For customer support teams paying $40-100/agent/month for Intercom, Chatwoot self-host gives the same functionality on a $30/mo VPS for unlimited agents.
// Use cases
What it's for.
Concrete scenarios where teams pick Chatwoot over the SaaS alternative.
Live chat widget
embed on marketing site
Help center
knowledge base + canned responses
Team collaboration
internal notes, mentions, assignments
Automation
auto-respond, route, label based on rules
// Who it's for
Built for these teams.
If your team profile matches one of these, Chatwoot is a strong fit out of the box.
SaaS support teams
replacing Intercom / Zendesk costs
E-commerce teams
managing customer chat + email
Agencies
providing managed support for client websites
B2B sales teams
chatting with website visitors
Internal IT helpdesk
centralizing employee support
// Differentiators
Why teams pick Chatwoot.
When evaluating self-hosted options for this category, here are the dimensions on which Chatwoot consistently lands above the alternatives.
- ✓MIT license — fully open
- ✓Self-host parity — no feature gating
- ✓Multi-channel — live chat + email + social DMs unified
- ✓Active development — frequent releases, strong roadmap
- ✓Mobile apps — iOS + Android for agents
- ✓Knowledge base — help center built-in
// Integrations
Connects to.
The stack you'll plug Chatwoot into — services, protocols, and adjacent apps in the BluixApps catalog.
◇
Channels
Live chat widget, Email (IMAP/SMTP), Facebook, Twitter, WhatsApp Business, Telegram, Instagram, Line, SMS
◈
CRM
Salesforce, HubSpot via API
◆
Productivity
Slack notifications, Microsoft Teams
▣
AI
OpenAI / Anthropic for response suggestions
▦
Auth
local + OAuth (Google, GitHub, custom OIDC)
▩
API
REST + WebSocket for custom integrations
▼
Webhooks
fire on conversation events
// Adoption & deployment
Notable users & community
- 23k+ GitHub stars
- Used by SaaS teams worldwide replacing Intercom / Zendesk
- Active Discord with thousands of members
- Backed by Chatwoot Inc. (US/IN) — sustainable open-core
- Featured in support tool comparisons
What we ship
- Docker compose: Chatwoot + Postgres + Redis + Sidekiq
- Pinned
chatwoot/chatwoot:v4.0(release-tagged) - HTTPS via Let's Encrypt
- Admin user via env config
- SMTP placeholder for transactional email
- Persistent volumes for Postgres + Redis + uploads
- Backup hook covers Postgres + uploads
// Tips & operations
Run it properly.
Operational guidance from running this in production — what to lock down, what surprises people.
// PERFORMANCE
Configure SMTP early
agent invites + customer email notifications depend on it
// SECURITY
Multi-channel setup is per-channel
Facebook needs API setup, WhatsApp needs Business API, etc.
// OPERATIONS
Persistent Postgres + uploads + Redis
all essential
// RELIABILITY
Mobile app push
agents need push; configure FCM/APNs for production
// DEPLOYMENT
Knowledge base SEO
set up properly for search engine indexing
// SCALING
API keys per integration
distinct keys for downstream consumers
2048
// min ram (MB)
10
// min disk (GB)
3000
// access port
http
// protocol
pro
// bluixapps tier
// Alternatives in Productivity
Compare with
Project resources
Official sitechatwoot.com ↗