// screenshot of chatwoot.com ↗
Chatwoot is a customer engagement platform — combines live chat widget, email support inbox, social media DMs (Facebook, Twitter, WhatsApp, Telegram, Instagram), team collaboration, automation. The OSS alternative to Intercom and Zendesk, with self-hosting first-class.
Chatwoot is a customer engagement platform — combines live chat widget, email support inbox, social media DMs (Facebook, Twitter, WhatsApp, Telegram, Instagram), team collaboration, automation. The OSS alternative to Intercom and Zendesk, with self-hosting first-class.
For customer support teams paying $40-100/agent/month for Intercom, Chatwoot self-host gives the same functionality on a $30/mo VPS for unlimited agents.
Concrete scenarios where teams pick Chatwoot over the SaaS alternative.
unified inbox for live chat, email, social DMs
embed on marketing site
knowledge base + canned responses
internal notes, mentions, assignments
auto-respond, route, label based on rules
If your team profile matches one of these, Chatwoot is a strong fit out of the box.
replacing Intercom / Zendesk costs
managing customer chat + email
providing managed support for client websites
chatting with website visitors
centralizing employee support
When evaluating self-hosted options for this category, here are the dimensions on which Chatwoot consistently lands above the alternatives.
The stack you'll plug Chatwoot into — services, protocols, and adjacent apps in the BluixApps catalog.
chatwoot/chatwoot:v4.0 (release-tagged)Operational guidance from running this in production — what to do before you scale, what to lock down, what surprises people.
postgres:14 · redis:alpine · chatwoot/chatwoot:latest